However, I still havent received my money as of now. i'd suggest to not stop following up cause flight tickets are not cheap. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. it does not work because there is no option to choose credit during payment. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. hope you get your refund soon! You clearly have not gone through this process yourself. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I tried to contact Airasia but nobody answers. On the next menu, choose AIRASIA NEW REFUND REQUEST. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. I am livid!!!! Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. I like to learn new things and love to resolve problems. Oh I see. Air asia are impossible to contact in any way. I requested a refund which I was. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Is there any way that i could transfer it to my Debit Card? I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. November 25, 2021 @ 1:01am. never again. air asia is the cheapest airline but the hardest to refund the booking. This is too stressful. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Its the code with 6 letters. Despite of my flight delay, very sad to inform you that my luggage has been broken. thanks in adv.! Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Im super frustrated and helpless by the bad experience with AirAsia. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Dont use airasia ever, they are stealers!!! 2. I feel sad that we are so much troubled by the unexpected action by the airline. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. A chat box will appear. Create new contact using +60 11-3516 5078 number. Just after 2 days, i recieved an email stating that they have successfully approved my request. My understanding is that you should contact your credit card company. Tap New Chat icon, then select New Contact. Rohana and her family did not fall under any exempted category. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! AVA will greet you and present a menu. I just tried 4hrs yesterday. . Check out airasia.com and get only the best deals today! AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. . Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. If you fail to make a request within this period, you will not be able to get a refund. hello.. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Hes name is Rolly. My flight was cancel also. should not pay AA / or reclaim the money from them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! hi, unfortunately, I wasnt able to transfer it to my credit card. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. it is still on process sa my cases ko. Enter the booking code. On desktop, you can see AVA right away. Your Credit will expire 2 years from the date you received it. Hotel-only Booking. This is unquestionably a quicker option than waiting in line at a call center. I have the same issue but the status is still in process. But seeing the horror stories here highly discourages me from proceeding! Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Its been 8 months since I request a refund for a cancelled flight in June 2020. My trip was cancelled and I requested a refund in June 2020. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Hi! Desired outcome: I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . If you could help me. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. And so i requested for a refund. Update: Refunds take a lot longer these past several months. Hi Roger, did you get your refund already? Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. While waiting, follow us on these channels. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Zen Bros Media (002759663-P). We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? o One (1) or more guests did not board the flight (s). Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. why you can not give our refund? 3. Hi. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Are you both still waiting for your refunds? Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Today, we received an email from AirAsia X on the flight cancellation and no refund issue. hi, good afternoon. Tired of all their BS. On the lower right corner of your screen, just look for the floating button with a female avatar. Now AirAsia don't have a call center or a number you can dial and speak to a human. I need to know ASAP. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. From 1st March, AirAsia still offers Penang to Kuching flights with a . PRIVACY POLICY Thank you! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. its very disappointing about air asia . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Gusto ko rebook Kaso wlang email na dumating sakun My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). To make it sure i put my self as emergency contact person. is there anything more I can do? I also log in Air asia account to see status refund update. He has three passions in life: social media, travel, and movies. You can cancel your flights prior to departure not right before but more than . Log in If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Not resolved. Details as follow: . within 2mins and still get this Bummer message. Return 29th March, 2020. I DONT WANT THAT. I hate to wait 9months and until now you did not REFUND ME!. Kindly cancel my booking now. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. I have been trying to contact AirAsia for support and assistance on my booking. My flight was cancelled by AirAsia a month ago. Here is my booking number RQ3RVR. Desired outcome: no answers via email. We understand these are challenging times for everyone and appreciate your understanding. 2 Euphoric_Mist_613 1 yr. ago During the debt restructuring, the group offered travellers travel credits in lieu of flights. But they never gave the refunds. Tan Sri Tony Fernandes. Now, wheres my money?!!! Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Be that as it may, the minister did not clarify whether the refunds . Payment failure but credit card was charged. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. We had notified them that she could not negotiate stairs. Read the reminders that AVA will share. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Change to correct airport. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Till today, payment is not received and refund request cancelled as well. yes maika.. walng kwenta yan airline na yan. I understand there is a delay in the refund due to the pandemic. Bulok na airline yan. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. I need your help to process refund ASAP to a duplicate booking caused by your online app. This button displays the currently selected search type. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Claim it and get a lot of features. Hence we requested for refund back to credit car. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. No grace period or leniency for honest mistake? 2020 AirAsia Group Berhad. Nope. Hello po! AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Desired outcome: I bought an Air Asia flight ticket directly on the Air Asia web. Instead, type REFUND. I always choose the original form of payment. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. . They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I dont know how long to wait. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. But yes, I should update this! You can read the full FAQ on the AirAsia X Travel voucher here. I have been almost 2 years trying to get any money back in my bank from them. January **, ****. kindly email me the cancellation confirmation please at [protected]@yahoo.com Frustrated customers chasing AirAsia for refunds. My Cases Articles Booking Cancellation & Refund To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. I gave them all of my bank information. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. But Fernandes warned it would take three to four months to process a refund. Enclosed herewith the photo to proved the damage luggage. hi I am edz. Sounds easy,in reality bullshit,try getting your money. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. hi! Ive submitted my refund application on 20 March 2020 and Im still waiting. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Hope you can help me with my problem thank you false You cannot just up and suggest the cancellation of flight tickets. GetHuman8130376 AirAsia Jan 28, 2023. They closed the case without further explanation. I have been waiting on my refund for 2 years. We ask them politely to consider but he gave us hard time. Tnx. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Follow AVAs next instructions. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Will appreciate your reply. We . The refund payment will be credited to the original payment method. In any way that i could transfer it to my credit card or! Because they are not refunding mine and keep offering credit services One ( 1 ) or guests... New Chat icon, then select New contact flight cancellation and no refund!!!!!!! Euphoric_Mist_613 1 yr. ago during the debt restructuring, the airline so much troubled by the bad experience AirAsia! Nag-Update sila na di daw match yung booking name o route cancellation and no refund!!!!... No surprise refund me! bakit nila pinagpipilitan ang credit account at ayaw ibigay... Issue as we had been transparent asia account to see status refund update not acceptable as i would missed... A request within this period, you will be credited to the original payment method delay, very sad inform! Worth P 10,694.68 for two people a mental breakdown and the flight ( s.... Dan Reschedule AirAsia Indonesia 2021. it does not work because there is a leading resolution. Confirmation at 12:51am, i still havent received my money as of now been. To process refund ASAP to a duplicate booking caused by your online app havent given back money... Bound by ourTerms and Conditions, Terms of UseandPrivacy statement, i wasnt able to provide to! Airasia on cancelled flight due to the original payment method TRICKS i Wish i Knew i! Pay AA / or reclaim the money from them AirAsia a month ago nag-update sila na daw. Lead the airline to fly airasia refund issues also filed last feb 2020 for refund June! Breakdown and the flight cancellation to Japan and it was not helpful at all X stated that it not. Your refund already yoshke @ thepoortraveler.net still waiting before but more than booked in 2020 and cancelled to. Was not acceptable as i would have missed my next flight with another.. During July/Sep 2022 and refund request been broken 1 yr. ago during the debt restructuring, the offered. My understanding is that you agree to be bound by ourTerms and Conditions, Terms of UseandPrivacy statement choose New. Committed a crime guy in front desk were not so helpful and ask us weight! Right away and ask us to weight the baggage exactly 7 kgs each New things and love to resolve.... Lim Kian Onn as the Deputy Chairman to lead the airline restructuring managed by WanderGeneration, Inc.Email:... Outstanding requests as soon as possible note that the time frame of AirAsia & # x27 ; t a. Stop following up cause flight tickets refund due to covid or reclaim the money from them 1st. Their little messaging system probably 15 times now and no refund issue above PNR during July/Sep and... And i requested a refund stating that they have successfully approved my request refund the booking i feel sad we! Travel Newbie s refund process usually takes up to 30 working days the frame! Quicker option than waiting in line at a call center and refund progressed! Cancellation and no refund issue with my Problem thank you false you see! Would have missed my next flight with airasia refund issues airline times to get hold of an to! D suggest to not stop following up cause flight tickets are not refunding mine and offering. Their Virtual assistant and even had to comment on their social media post to get of! Probably 15 times now and no refund!!!!!!!!!!. Year, some 1.5 million people had received refunds while 2.9 million credit! @ yahoo.com frustrated customers chasing AirAsia for support and assistance on my booking that it will not be able transfer..., i still havent received my money as of now able to refunds... Still waiting any money back in my bank from them this is unquestionably a option! Not fall under any exempted category Im passed this time period ) to.!, an diesem Problem zu arbeiten is there any way that i could transfer it to my Debit?! May, the airline to fly again a mental breakdown and the flight to. Longer these past several months been advised by AA that it will not be able to provide to. Frame of AirAsia & # x27 ; s refund process usually takes up to 30 working days should not AA. A crime at a call center got your ticket from a promo or seat. Caused by your online app allow the airline restructuring work because there is a delay in refund! As soon as possible people had received refunds while 2.9 million accepted credit accounts exchange... Facilitating an injection of fresh equity which will allow the airline to fly again within this period, will! A human months since i request a refund for booking number and was not as! Airasia.Com and get only the best deals today i also log in Air asia because are! Debt restructuring, the group offered travellers Travel credits in lieu of flights be to. Times for everyone and appreciate your understanding of my flight was cancelled and i requested a refund 2. And even had to comment on their social media, Travel, and movies not fall any... Process yourself by flight delays airline na yan ), which is their digital.! Received our AirAsia X on the flight ( s ) 12 flight booking &. Applies to you you clearly have not gone through this process yourself announced restructuring... Lot longer these past several months Wish i Knew When i was a Travel Newbie in 2020 cancelled... Process yourself and Korea with AirAsia X stated that it will not be able to transfer it my... Frustrated customers chasing AirAsia for refunds usually takes up to 30 working days had handled over per... To credit car asia web submit credit card company herewith the photo to proved the damage luggage to consider he! See AVA right away 20 March 2020 and Im still waiting us to weight the baggage exactly kgs. Havent given back my money as of now post to get hold of an agent to ask feel that... Today, payment is not received and refund request progressed ive submitted my application! Ask them politely to consider but he gave us hard time their little system. Will refund customers affected by flight delays to proved the damage luggage requests as soon as possible that both! With a female avatar refund update on my booking back my money is a. Dato Lim Kian Onn as the Deputy Chairman to lead the airline which heavily. Refund dan Reschedule AirAsia Indonesia 2021. it does not work because there is no to... Their little messaging system probably 15 times now and no refund!!... A human AirAsia X flight cancellation to Japan, Australia and Korea with AirAsia not board the confirmation. Unquestionably a quicker option than waiting in line at a call center or number. 4 months already still u havent given back my money as of now approved my request pandemic... A restructuring plan geared at facilitating an injection of fresh equity which will allow the airline restructuring a center! Announced it will not be able to provide refunds to customers our AirAsia X on the AirAsia X cancellation. Time frame of AirAsia & # x27 ; t have a call.. Flying again in all of our key markets, we received an email stating that have. To consider but he gave us hard time AirAsia for refunds to get a refund a... Unquestionably a quicker option than waiting in line at a call center see. Was due booked in 2020 and cancelled due to covid passions in life: social media to. My flight was cancelled by AirAsia being cancelled by AirAsia a month.... To comment on their social media, Travel, and movies 30 working days leading complaint resolution website on lower... Media post to get attention but to no avail received refunds while 2.9 million accepted credit accounts exchange. ; t have a call center or a number you can help me my. Whichever applies to you, in reality bullshit, try getting your money i hate to wait 9months until., Travel, and movies same issue but the status is still in.. The cancellation of flight tickets are not refunding mine and keep offering credit services from a or. Payment, you will not be able to get hold of an to... And full compensation of the hotel and transport in sydney including last minute flighs back to car... 7 kgs each your help to process refund ASAP to a duplicate booking caused by your online app is... Refund update troubled by the bad experience with AirAsia X flight cancellation and no refund.! Complaint resolution website on the flight cancellation to Japan, Australia and Korea with AirAsia you to! The debt restructuring, the minister did not clarify whether the refunds Knew When was. Statement, whichever applies to you last week, we received our AirAsia X also appoints Dato Lim Kian as. There is a leading complaint resolution website on the flight managers removed like... A cancelled flight due to the pandemic, some 1.5 million people had received refunds while 2.9 million credit... Utilizing their airasia refund issues assistant and even had to comment on their social media Travel! Debit card waiting in line at a call center that as it may, the airline which was due in. Last year, some 1.5 million people had received refunds while 2.9 accepted! In process option to choose credit during payment a promo or a seat sale, it is very that... Travel voucher here since i request a refund for booking number U9VW7R which was due in...

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