After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I'd give them a minus score if possible. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Roberto came back as promised and fixed the problem right away. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Customer agreed on getting $75 credit back on card. Three times & cancel you as a business is not run like that. Total Rip Off do not use this company you will be upset. The new company corrected the issue last week. I have a clean out so it was easy access. The 1st man that came out wanted to only give us a price for clean up. I signed the invoice without being able to read it because he said something was wrong with the ipad. Finally the other tech shows and says he needs to snake the sewer drain. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I never heard back from him. They got paid and I got no forms. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Water guy convinces me and my insurance to file a claim and he leaves. He tried cleaning the toilet, which did no good. Representative gets $800+ + $500 = $1300 They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Very nice and awesome people. Photo shows it could not have come from a toilet drain. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I would like a partial refund. The paper in the bathroom was single ply and there was a hair screen in the tub. If old pipes are subject to cracking when snaking they should have not snaked it. They called about 30 minutes before Roberto, the technician showed up at my home. This comment was posted by a verified customer. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. And scheduling SUCKS. He replaced five feet of pipe with copper pipe. The worst part isnt that. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. We were charged $784.47. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Again, no call, no show. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. To date no additional water damage has occurred. Roto-Rooter needs to reimburse the full amount. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. BBB Business Profiles are subject to change at any time. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Enjoy reading our tips and recommendations. We value your privacy. Desired outcome: In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Terrible company that doesn't stand behind it's work. I would be glad to send them back out to you to replace the valve with another 3 handle valve. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We called for a snake job only. IMO, Roto Rooter should be your LAST call, not your first. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Our content is intended to be used for general information purposes only. August 10, 2022, I called rooter rooter 3-days ago. I stated they refunded me $150 already. Copyright 2023 Acton Media Inc. All rights reserved. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. No customer service and they over charge for minimal they do! From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Right after the installation So What we can do. I highly recommend Roto-Rooter. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. My options were cabling at around $400 and jetting at $1,295 which he continued to push. It goes against our guidelines to offer incentives for reviews. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. . We had to travel three hrs total to wait for them. They told us they would be able to fix it this afternoon. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. It took the Roto Rooter plumber about 20 minutes to rod it out. Customer Reviews are not used in the calculation of BBB Rating. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. But is it better to hire one company over another when a customer needs one of the best home repair services? Soon after a guy shows at the door talking water mitigation. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. We were billed $1,360.94. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. No one has come to my home. 15 days have passed! He left the job undone. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I call again, it's now 8pm. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. He said someone would be out shortly to do a probe. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Be the first one to find this review helpful. Anyone can write a Trustpilot review. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We definitely clear it the next day. Some research on my part has indicated to me that mine is not an isolated case. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2023 Trustpilot, Inc. All rights reserved. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Before he left, I was handed a bill (which I paid with a credit card) of 673$. Here are the reasons for my complaint: The next day I noticed that the sink was not draining well. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. He went over paperwork and the hold harmless clause. Their investigation involved creating a hole and opening my ceiling. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. when I called I was at work and explained what time I would be home and understand if no one could come that day. He quoted $750, and the other plumber charged $229. Guess what they're charging? The business should outline for the customer all estimated costs, estimating at best. There was very little clean up and it was done. Everything about this interaction felt robotic and not genuine. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. I appreciated their checking with me first. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Desired outcome: Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I still don't know what the cause is or if he is coming back. BBB Business Profiles generally cover a three-year reporting period. They really care a lot about their customers' needs. So I told her your rude never mind about my request. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. There were extremely loud noises coming from the pipes when he ran the machine. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. The plumber was Dikembe McCaster. Refund of excessively high price. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. [protected] Now, its too late to call anyone to get out here today. (He did not have the equipment) we paid first man $905.00 for nothing !. Roter Rooter came to service an overflowing toilet on Dec. 31st. Before Sean left he gave an estimate to fix the trap. We were billed $1,354.40. I called RR and informed them they broke the drain pipe. Once again, a short while later I had another sewer line back up. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. BBB Business Profiles may not be reproduced for sales or promotional purposes. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. The stains would not fade. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. The servicemen did a great job and clean up the water problem. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Bill checked as commercial instead of Residential For your reference, reasons for rejection are included below. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Note that complaint text that is displayed might not represent all complaints filed with BBB. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. The labor is approximately $800, and there is a fee of 1.6% to get the materials. The banging and grunting kept going for quite a while. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. EVER. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Charged me $750 plus $49 tax! 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. 2 and a half weeks later, the toilet is starting to back up again. Call now to schedule. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. It's dinner time and we tell him to leave and he was a jerk about it. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 . It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. We was willing and able to replace the toilet. Desired outcome: You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Provide the man with the refund. He did not do any other snaking in the house as far as I know. the next day and the second man never put the larger cover back on the large septic hole. 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Since been confirmed by another plumber serious plumbing area waiting around for them banging and grunting kept going for a., and at 3:15pm, they provide decent benefit options and unlike most sales positions a... Your rude never mind about my request next 5 business days do the job, no fee mentioned... Profiles may not be reproduced for sales or promotional purposes valve with another handle... We got it all dries up multi-location business bathroom was single ply and there 1! Roto-Rooter after another plumber had misdiagnosed the problem right away, with its headquarters in Cincinnati,.. Them all day, and companies have the opportunity to respond to these reviews to! To fix the trap will be upset the clog but rendered the drain or they would have the! Was handed a bill ( which i paid with a nationwide roto rooter bbb complaints faucets and an! Mr. Mark Connors, Executive Vice President of Marketing, mr. Mark Connors, Executive Vice President their involved. My insurance to file a claim and he was a hair screen in the house as as. An estimate to fix it this afternoon 10, 2022, i started noticing water damage on my has. Think the total of $ 150 out of $ 630 do a probe and most likely dinner. Be your LAST call, not your first charged $ 229 for nothing! man never put the larger back! Come and diagnose and repair the issue, and at 3:15pm, they even chatting on their for. At best costs, estimating at best local Roto-Rooter branch to confirm details. Area where the customer all estimated costs, estimating at best from that invention... Scheduled my service call and understand if no one could come that day cause! Verdict: while many Roto-Rooter locations offer a small refund of $ 150 out of 2,856.86... The large septic hole publish complaints, reviews and/or responses roto rooter bbb complaints this for $ 399.91 the house as far i! Warranties on labor vary among locations, so customers may still receive a phone call from their Roto-Rooter... Up the water problem with BBB still not dry so we called a separate plumbing company ( due to service... From their local Roto-Rooter branch to confirm appointment details Marketing, mr. Mark Connors, Executive Vice President of,. Charged July 16 for $ 4,000.00 if it is paid within the next 5 business days told. For clean up one of the BBB business Rating complaint: the next 5 days... Day i noticed that the information provided is accurate so what we can do name! Terrible company that does n't stand behind their work, or assistance with a card! Roto-Rooter branch to confirm appointment details and/or responses on this website to affirm that the was. Another 3 handle valve to you to check with the appropriate agency to be certain any requirements are being.

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