This procedure outlines how you can complain to us about the services we provide or the drivers and operators we license. As part of your application you will need to provide a recent photograph of yourself. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. You can update your email preferences at any time. You're entitled to contact the LGO without completing our complaints procedure, but in such cases the LGO may refer your complaint back to us, to allow us the opportunity to resolve your issue. We require you to upload a valid TfL Private Hire Vehicle Licence (PHV). Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, web pagefor existing private hire operators, Apply for a private hire operator licence, London Fire and Emergency Planning Authority, Check the progress of your application or renewal, Inform us of a change in your medical health, Notify us of any convictions, cautions or charges, You will need to ensure that you provide the correct tax check code for the type of licence that is being applied for, i.e. What stages do you need to complete to get your licence with TfL? If you cannot see your existing vehicle licence through your online account please call 0343 222 5555. <>/XObject<>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> TfL will send you a renewal form . If you are a . Apply for your PCO Licence using the official TFL application form. When registering for an online customer account, you will need to enter your unique customer account details. R! q We would like to show you a description here but the site won't allow us. Dont worry we wont send you spam or share your email address with anyone. Westfield Avenue This course contains important information on protecting children and vulnerable adults at risk from harm and abuse. Well send you a link to a feedback form. VAT number: GB 855349007. If you have had your licence stolen or lost please click the link below. Please tick box (A2) then complete section B1 with the new Registered Keepers full name and full address and complete section D1 with the previous keepers name and signature. The registered keeper (owner) of a Private Hire Vehicle may apply to the Taxi & Private Hire Directorate (TPH) for a PHV licence. Well send you a link to a feedback form. E20 1JN. Subscribe for exclusive offers and deals! One of these MOTs must be completed no more than 14 days prior to the date of the annual licensing inspection. We will respond to your complaint within 10 working days. Your taxi must be inspected by TfL to get your . Please complete the form with all the required information, once submitted you should receive a report, please send this to TPHEnquires@nsl.co.uk. You can be prosecuted if you receive payment for taking bookings or supply drivers for hire without an operators licence. endobj If you do not enter your unique details, you will be unable to link your account and will not be able to upload driver and vehicle data as a Nominated Representative. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Reporting lost, stolen or damaged licence parts. To help us improve GOV.UK, wed like to know more about your visit today. Dont include personal or financial information like your National Insurance number or credit card details. The driver will have to wait until all processes, including the return of a satisfactory DBS check, have been completed. 9 0 obj privacy policy acknowledgement . Any driver who submits a renewal application after the expiry of their licence will no longer be licensed and cannot work until a new licence is issued. If you need to make changes to your appointment, please be aware if it is less than 24 hours for your appointment additional charges may apply. If the code has expired, we will be unable to complete the check and your application will be incomplete, Please ensure that you record the tax check code clearly and correctly on your application form, Getting a repair or defrosting a windscreen, If stationary and waiting more than a couple of minutes for a customer, switch your engine off to avoid idling, Restarting an engine causes less pollution and uses less fuel than keeping the engine idling. TfL. 69B-45, 3 Piso, Salitre, Avenida Calle 26 No. : S2000QGR, Santa Fe, General Paz 539, Ciudad de Tandil, Buenos Aires, Av. If you have recently sent your licence for a change of address/ ownership to our address in Sheffield and not yet received your new licence. This includes businesses such as driving a minicab or stretch limousine. If the Vehicle is able to attend an appointment safely it should do so prior to the repairs being completed on the vehicle. Once repairs have been completed satisfactorily the vehicle is required to attend a further appointment, Freedom of information Jobs Media Privacy Notice Transparency Cookie Policy, Online Lost Property Reporting Report My Loss UK, Change of Address Vehicles/Registered Keepers, Vehicle Lost Licence/ Replacement licence. It's your responsibility to ensure the vehicle you're driving is up to date. Our agents do not have access to more information about your case status or processing time than you can access online. Please sign in to your account to renew your driver licence or to apply for a new vehicle licence. To ensure your licence is renewed in good time, we now issue all application packs four months before the expiry date. We strongly recommend that yournames match on all of your identity documents, our requirement is that all official documents haveconsistentspelling and are in the correct order. Alternatively you can complete the postal pack and post it to us using the envelope provided. To request a refund please see the link below and complete the form and send it to TPHEnquiries@nsl.co.uk . Taxis and private hire vehicles (PHV) in London must be inspected and licensed by Transport for London (TfL). Dont include personal or financial information like your National Insurance number or credit card details. Well send you a link to a feedback form. This is so that your account can be correctly linked to the relevant operator licence(s). If we are unavailable, leave your details and will contact you within 24 hours. Regardless of whether any prosecution follows, this information will be considered when assessing any subsequent renewal or new application. You need to renew your licence before it expires or you will not be able to work as a taxi or PHV driver. *For taxi drivers who have submitted a complete application, section 17(7) of the Transport Act 1985 may be applicable. You must complete our driver reissue application form and submit all the required documentation, together with confirmation of. Here's our step-by-step guide to renewing your licence. 4 0 obj Stratford, London 92 - 32, Edificio Gold 6, Centro Empresarial Connecta, Cra. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. If a driver is found working after their licence has expired, they will be reported for the appropriate offence and may be prosecuted. If you want to use a vehicle for private hire work, youll need to have it licensed by TfL. If any of these are lost, stolen or damaged, you must inform us immediately. Go to: Main Content . The email address is not valid Close Join Us. All Collisions/accidents a Private Hire vehicle has been involved in must be reported. You must get the original car tyre repaired or replaced as soon as possible. Contact TfL to apply for a PHV driver licence. To advise us of a change of address, please refer to the back page of your Vehicle licence where you will find a form to complete. Barrio Alto Alberdi - CP: 5003 -, Pte. 5 Endeavour Square To enable us to conduct a full investigation into your complaint you should include as much detail as possible. Once your private hire driver licence has been granted, it remains valid for 3 years. If you are having issues with the online account in regard to Vehicle bookings please click to chat to us. It will take only 2 minutes to fill in. endstream Find out what rules youll need to follow before you can renew your licence. Before contacting us, you can. <> If you do not do this then you will not be able to renew your driver or vehicle licence online. check your application status online. Your application cannot then be fully processed until the required tax check code has been provided and a check undertaken by TfL. Don't let this confuse you. Find and book a hire car in over 60,000 locations worldwide. The tax check code will then need to be provided to TfL as part of your application to renew your licence. To request a refund please see the link below and complete the form and send it to TPHEnquiries@nsl.co.uk. We also use cookies set by other sites to help us deliver content from their services. Hire and Reward Insurance with the new registration number, Previous MOT (unless you failed on the MOT, then a new one within the last 14 days). * : C1429DRN, Carlos M. Della Paolera 261 C1001ADA, CABA, Av. You can change your cookie settings at any time. How to apply for a taxi or private hire vehicle (PHV) driving licences inside . These unique customer account details must be used to create your online account. Each licence has a fee and lasts for 5 years. This may require the driver to obtain a new medical examination and fulfil the new driver application requirements. Reports will be used to inform future deployments. Taxi and Private Hire The second MOT certificate must relate to an examination of the vehicle which took place not more than 14 days before the end of the six month anniversary of the date of start of the licence (the day of the six month anniversary being regarded as "Day 1" for the purposes of that requirement). Please allow up to 10 days to be received. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Were working with our partners to keep you safe and in the driving seat. The payment can be made with a credit or debit card over the phone. It is an offence for an organisation based in London to operate private hire vehicles without having obtained a licence to do so. You have accepted additional cookies. If you wish to do this you should follow the appeals procedure as detailed in our decision letter. Dont worry we wont send you spam or share your email address with anyone. In the form you should include as much details as possible and attach any proof if. If you require an appointment to De-licence the vehicle click on the link to chat to us, if we are unavailable, please leave your details and we will contact you within 24 hours. Please post your completed application to us at the earliest opportunity. Please click the link to chat to us, if we are unavailable, leave your contact details and we will contact you within 24 hours. This is to make sure that your account is correctly linked to your existing licence. You need to provide a recent photograph of yourself a description here but the site &!, London 92 - 32, Edificio Gold 6, Centro Empresarial Connecta, Cra a here! Use GOV.UK, remember your settings and improve government services for testing whether not! Access online address is not valid Close Join us these MOTs must used! This information will be reported fill in in London must be reported vehicles and operators cookies to how! 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