Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Hope they are proud. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Afterwards I chatted to try to cancel the reservation #32780018. Where can I find directions to the resort? No bowling. No outside food or beverages are permitted in the water park. Towels in the water park are included but are subject to a fee if not returned. YouTubes privacy policy is available here and YouTubes terms of service is available here. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). We do have a locker room with small lockers available for your use. The resort will close on Sunday, March 15 at 2 p.m. The water rides are the big draw, but be sure to check out the ropes course. The lockers are rented on a daily basis for a nominal fee. We use green cleaning chemicals that also meet disinfection standards. We booked 2 kids cabin suites ($800+/night each). While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Qu necesito mostrar cuando llegue al resort? You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. If this isnt you, youre not going to enjoy it. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. ContactCustomer servicefor further assistance. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Yes! These water park passes allow access to the water park through the day of your departure. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. / CBS Chicago. Please see a Pack Member for assistance. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Upon check-out any unused funds will be credited back to your account. I liked the fireplace for a quick warm up after swimming. Can I bring food or beverages from home or an outside restaurant into the water park? With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Can I use scooters, Segways or Hoverboards inside the lodge? Gross.- Staff was very friendly. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. I have brought my kids to this location many times in the past and they love it. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. "He had a really good birthday," Walker said. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Book your resort stay, today. Cards are authorized for $100 per night at check-in. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. I contacted customer service and they assured me that was not the norm. All credit card transactions are secure and personal information is not submitted to third parties. You are subject to the best available rate on these new dates. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. We have gone several times over the years with a variety of ages. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Love DD. The resort will close on Sunday, March 15 at 2 p.m. Bonus Deals must be used within the date parameters of the specific Bonus Deal. Email this Business. Yes, there are long waits for the restaurants at peak times. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. . Check the Customer Service page for driving directions. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Is there a need for sunscreen? I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. It refunded many customers, but some fell through the cracks. February 19, 2021 / 8:00 AM Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. But Great Wolf Lodge is hoping the reopening process is sped up. It's vacation so we splurged for one meal. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. Diaper wearing guests are asked to wear a protective swim diaper. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. "We were, like, 'We need something with water.'". "It should fall off in three to five days," she said she was told. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Guest laundry is available on-site. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The pizza from the other restaurant was good. You may observe some of their regular drills performed during operation, which provides real-life practice. The splash zone was good for the youngest. We went to GWL in March 2020 after covid began, but prior to lock down. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Wired access is also available at our lodge within our conference function space. Trash, food and feces all over the ground. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. However, you can arrive as early as 1:00 p.m. to begin using the water park. You would forfeit your deposit if we couldn't rebook your getaway at all. Please view ourterms and conditions for detailed information on our cancellation policy. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). Each floor has a designated vending machine and ice machine area. Est permitido traer hieleras a la habitacin? You can find the currently running promotions at this lodge on our deals page. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Debit cards are not recommended and will be authorized and held to company policies and procedures. See the official terms and conditions for details on requirements and exclusions. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. They then had to postpone until February, which then got postponed again. They were fun too. Cookie Settings/Do Not Sell My Personal Information. Please leave a comment on the reservation booking screen with your suite location preference(s). I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. He brings real fun and joy every time. 2023 Advance Local Media LLC. Larger items, such as luggage, will need to be kept in your suite or vehicle. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. Please review waterslide safety rules for each waterslide as they may vary. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Sower heads and controls are not at all kid friendly. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. "I was like, 'How many charges are you guys gonna charge me?'" The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . This means you don't have to carry cash or room keys! Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Great Wolf Lodge refunded one charge, but the other two remained. How can I use my points on a room booking? They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. To find more, please read our Privacy Policy and Cookie Policy. Use one to reward your favorite people. We stayed as a family of 4 on a Friday night 5/2022. Click Here to Book Direct. No effort whatsoever to update anything except the price. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. What do I do? The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. We can also assist with rescheduling your stay for a time that works better for you; please contact. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Vendemos pases diarios para el parque acutico? Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Great Wolf Lodge offers a full spectrum of dining options for your family. Uno de los miembros en mi grupo tiene alergias. Am I able to charge things back to my room? Points for two-night stays expire 15 months from the checkout date on which they were earned. We provide towels in the water park area. 2-3 nights is best. Local calls are included in your stay. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Both were great and service was good. No es permitido traer comida de afuera del hotel, al parque acutico. Members can see their points earned in their profile ongreatwolf.com. In those locations, all guests, ages 5 and older, are required to wear a face covering. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Can I get it back? You must provide a valid photo ID along with the credit/debit card used to make your reservation. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. I left something at Great Wolf Lodge. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Purchase your Day Pass here. Can I add Bonus Deals on top of point redemption? The room mostly seemed clean with just a bit of dust around the bunk beds. The 414-room resort will open its doors to the public on Aug. 24 with . A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. My kids LOVED IT. The indoor water park in Fitchburg states. Reserve your cabana today! Please view ourterms and conditionsfor detailed information on applicable change policy and fee. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Debit cards are strongly discouraged. Does Great Wolf Lodge provide Sign Language interpretation services? Visit greatwolf.com and log into your account to see Bonus Deals. Can we request a balcony or patio during the reservation process? Please do not use or loiter around the RV during your stay. Guests are permitted to bring their own life jackets. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Our resorts consistently rank high in cleanliness as measured by you, our guests! The hotel and indoor . Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. What do I need to provide when I arrive at the lodge? Lock in the lowest price from these sites. We cant wait to go back. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . I booked a stay over 60 days in advance as part of a running promotion. $100 does not go far at all. What does the Flex package cover and when can it be purchased? That is where you will receive your keys and water park wristbands. No problem! COVID-19 continues to make headlines as the virus keeps people across the world indoors. Review tags are currently only available for English language reviews. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Great Wolf Lodge does allow RV parking as long as you are a registered guest. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. she said. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Our resort does not have a fitness center. 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