For weekly email updates on residential real estate news, sign up here. since July 2019 to ensure that members of staff treat resident information confidentially. info@housing-ombudsman.org.uk. For information on Domestic Abuse, please see our dedicated page. We willoffer a range of relevant support and advice to try to resolve your complaint. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). We use cookies to improve your experience of our website. Their accounts of what has happened are summarised below. Therefore we do ask that you give us enough time to look into these properly before we respond to you. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. All Rights Reserved. What does it mean to have power of attorney? Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. Sanctuary wont buy back so we are stuck with it. Sanctuary. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. But you need to work. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. We want to make it easy for you to tell us if you are unhappy with something. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. My neighbours are causing me problems with anti-social behaviour, and the council doesnt You can take someone with you for support. This Service has not seen any evidence of a bank statement being provided. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? 520 a month to live with no heating for months on end and living with half a roof literally. Funny how only the employee gets a reply!!! Carefully consider the impact that this has had on you and your family. You can make a complaint if: You live in one of our care homes To report a non-urgent repair, please use our online report a repair form. Sanctuary Housing Independent Complaints Group - Countrywide Ive been waiting 2.5 yrs on windows to be put into my bedroom! There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. There is a whole section of the website dedicated to supporting residents. Take 3 minutes to tell us if you found what you needed on our website. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. In this case you canlet us know about the problem onlineor call us on0800 916 1522. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to All rights reserved. Covid case rate ceiling the worst in Scotland following the outbreak. The worst company to, actually ring to speak to a person. You will be given the option to make your complaint by phone via our mobile app. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 For example, take a photo of rubbish thats been dumped in your garden. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. Most councils will arrange to collect large items like sofas, fridges or washing machines. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. They'll help you decide what to do next. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. weekly meetings in line with the support agreement. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. Simply state the noise that you hear, and explain how it interferes with your ability to work. Ask when youll hear back and what to do if the problem gets worse. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. View our cookie policy here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. Probably the worst housing association ever. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. . However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well statement, it was reasonable that the landlord decided it was not able to process a refund. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. 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